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EricaEdwards's avatar
EricaEdwards
New Member
3 months ago

Export Archived Texted or Unarchive Text Messages

We have hit a snag with the system and all of our prior texts have been archived making all prior conversations complicated. In order to undo the problem, it seems we will have a massive loss of data that we are required by the state to hold for three years. I am not sure what to do here to make our phones go back to working without the data loss. 

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi EricaEdwards

     

    I'm sorry to hear this, I see you have a case open with support who are looking further into the situation, which seems like the best next step.