MattMcNeill
7 months agoNew Contributor
GoTo Desktop App Issues
I have created a new user in our portal, assigned a new extension, and provisioned a phone for him. He has downloaded the Desktop and Mobile apps. The physical phone works fine and the mobile app works fine. When using the Desktop app, outgoing calls display "Calling...." and then it disappears and the call ends. Inbound calls show up but neither the Accept or Decline buttons are available.
I have seen a couple of threads on here about this issue with no resolution. Is there a list of Settings required by GoTo for Windows 11 to be able to use the desktop app? I have used my own machine settings as a comparison but everything on his end seems to match what I have.
Any assistance would be appreciated.
Thanks.