Forum Discussion

JEdner's avatar
JEdner
Active Contributor
2 years ago

How to talk with a person?

I have been on hold after being transferred for 1:58 mins as of right now.  I don't want to hang up and call back as I will have to start all over again.  This happened a few weeks ago and then when they finally picked up I was hung up on. 

4 Replies

  • JEdner's avatar
    JEdner
    Active Contributor
    2 years ago
    Please let them know to call my main Perimeter Dental location
  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Understood. Unfortunately, it looks like the members of that team are all currently busy. I have your support ticket number and the notes from the call so I will escalate this for you and have the team contact you so you do not need to stay on hold any longer.

     

  • JEdner's avatar
    JEdner
    Active Contributor
    2 years ago

    Glenn, the team member transferred me to billing and I have been on hold for 2 hours and 28 minutes.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi JEdner, welcome to the community.

     

    I apologize for any frustration. Once a support ticket has been opened through a call to Support, you can use the My Cases link at the top right of the support page to check its status and comment on it. From reviewing your ticket from today it looks like another team needs to be consulted on if your request is possible or not.