ksmethers
2 months agoActive Contributor
Status questions - Available when logged out & Away allows calls to ring through
Hello,
We are very new to GoTo Connect. We've discovered a couple of oddities and I am wondering if there are work arounds. I've looked through the admin portal and combed the help sections online, even reached to our Onboarding contact, but I don't see a fix, explanation or workaround. Maybe I just missed it.
- Using the Teams plug-in, the status will be available (green) even though the user has closed Teams, quit both the Teams and GoTo for Teams plugin app within the Windows 10 System Tray. Shouldn't it show the status as offline?
- A user chose an Away status so she could go to lunch, but calls rang through. Seems like Away status would go straight to voicemail.
I gave Kudos to one of the other discussions/suggestions about overriding the "Calendar Event" status. We rely heavily on the phone statuses to know who is online and who is not. Specially with everyone's hybrid schedules.
Thank you.