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- KateG9 months agoGoTo Manager
ddemuth78 you can create a different queue for calls to be transferred to and set the queue's ring strategy accordingly. But If that's not what you are asking, what would you like to see happen? Thanks.
- ddemuth789 months agoActive Contributor
That's what I want to do but not sure how best to go about it. Should I create another Call Queue for the transferred calls and then set that Call Queue up somehow in the existing Dial Plan or create another Dial Plan for the transferred calls?
- KateG9 months agoGoTo Manager
HI ddemuth78, if you use Contact Center have you tried to create a ring strategy to call all agents for direct calls and a different strategy for transferred calls like fewest answered, fewest sent to agent, or longest call wait?