The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Website Chat + Messenging Survery
Hello,
Few things I need help with.
1) I need help getting the live chat function to work on our website and showing up on my GOTO app. We had it on our website and I was testing it, but couldn't see it anywhere on the app ?
2) I want to start sending a message automatically maybe after 10mins that says DID WE RESOLVE YOUR ISSUE? or something, can we set something up for that?
Thank you.
Hi WFI,
Have you reviewed this support article already? There are a couple of prerequisites:
- You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.
2 Replies
Hi WFI,
Have you reviewed this support article already? There are a couple of prerequisites:
- You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.
Any one can help?
