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Forum Discussion
Natashausman5
6 years agoNew Contributor
Cancel automatic renewal
I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
34 Replies
- GlennD5 years agoGoTo Manager
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
- ssteiger5 years agoNew Contributor
Hi, my subscription got automatically renewed. I am very unhappy since we haven't used goToMeeting in the past 8 months (due to essential missing features).To just renew subscription without even noticing again about it is just scam style. I directly cancelled and I expect to be refunded for the whole year. Also to call Customer support or to even find any contact except this community is so user unfriendly. Thanks for getting back to me and refund my plan.
- ElizabethHutch6 years agoActive Contributor
Thanks for getting back to me. It seems it was my computer and I actually managed to make it work on my phone which is newer. All sorted now 🙂
- AshC6 years agoRetired GoTo Contributor
ElizabethHutch Are you able to test in an alternate browser to get to your billing section online? If not, you can call into Customer Support for assistance by clicking the 'Contact' link on the referenced support site.
- ElizabethHutch6 years agoActive Contributor
Sorry to jump on this thread but I can't find out where else to ask. I want to cancel my automatic renewal and the three dots at the top right don't do anything and won't open the options to cancel. Can you help?
- GlennD6 years agoGoTo Manager
Hi,
I see that our support team has already resolved this issue for you. Most GoToMeeting customers can cancel their plan online at any time and their account will expire at the end of their current plan period.
- Jnpm6 years agoNew Member
We have paid subscription GoToMeeting plan, which got auto renewed three month back unknowingly.
Need to know what is the process to apply for plan cancellation and payment refund?
Moreover, I'm locate in Taiwan, which phone number can I call?
Appreciate quick response.Regards,
Amin
- jochyceron6 years agoNew Contributor
I called to this number xxxxx but nobody answered. i belive me i called like 6 times.
- AshC6 years agoRetired GoTo Contributor
jochyceron We have agents available currently to assist. Which number did you dial specifically?
(Phone numbers available from this list: https://support.logmeininc.com/gotomypc/help/how-do-i-contact-customer-support-1107395211 )
- jochyceron6 years agoNew Contributor
I want to cancel my GotoPC membership, but when i call nobody answer, and i really want to cancel before you guys charge me again.