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Clear My Profile Picture isn't working
I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it.
Right clicking on my name and choosing Clear My Profile Picture does not do anything.
Is there a way to correct this? Thanks!
Hey Folks,
If your GoToMeeting profile picture is stuck, try removing it manually this way:
Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile
20 Replies
This helped me fix a mistake made by one of our users.
Kudoed :)
Thank you.Hey Folks,
If your GoToMeeting profile picture is stuck, try removing it manually this way:
Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile
I am so sorry that I used this Labs drag and drop photo feature - that cannot be undone. I have now wasted quite a bit of time trying to find a solution. Given our situation here in New York during the pandemic (state lockdown, transition to online training), I rely on GoToMeeting more than ever - to work as promised. Disappointed.
Shelley Edwards
Adding to this line of questions re: profile pic...I can't seem to make my profile pic appear on the screen when I am talking. When I turn my camera off, my initials appear when I'm speaking. How do I put my profile pic on the talking screen? If that's not possible, please consider adding this to your "to-do" list. It is standard with your competitors.
Hi Marcus,
We are aware of this editing problem and hope to have it resolved soon. Thanks for you patience, and we'll update the Community once it is fixed.
- I turned on the labs feature to include a profile picture, and used a test photo. It worked, but when I tried to change the picture, I can't. Nor can I clear (delete) the picture I used as a test. I have uninstalled and reinstalled the GoToMeeting application several times, deleted the test picture, even removed registry setting for all the GoToMeeting applications. Nothing helps. So, basic question for the dev-team. WHERE is GoToMeeting keeping the photo? Is it uploaded to the servers? Is it local on my system? WHY doesn't this feature work? WHEN will you fix it? Thanks
Was having the same problem clearing the profile picture. Not sure if this a is a one-size-fits-all solution, but it worked for me.
I deleted the picture I used from the folder it was and emptied the Recycle Bin. Afterwards I went to the C: drive and did a Disk Clean-up to clear temporary files, thumbnails, etc.. I also pressed the "Clean up system files" button.
When the cleaning was complete, I re-launched GoTo Meeting and the profile picture was gone. I have created a few meetings and so far so good. The old profile picture is gone. I have no technical explanation but to think that the picture was also in some temp folder, and was cleared when I did the drive clean up. Hope this helps for some of you. Peace!
Is there a solution to this?
Thank you
I have now tried it on a different computer. As already described above, the profile picture is no longer there on the other. So, in my opinion, the image must be saved somewhere locally.
