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AmobiANA's avatar
AmobiANA
New Member
2 years ago
Solved

Downloading recorded videos after the 1year period

My recorded videos are a little over 1year to 4years. I know the site policy to download is set to 1year after the recording.

Is there a provision where I can get access to my recorded files from the goto site (cloud) after the 1year  provision, or the videos are totally wiped off the goto servers after the 1year?

Does goto make provisions say to download the files at a cost?

  • KateG's avatar
    KateG
    2 years ago

    Hi AmobiANA welcome to the GoTo Community. 

     

    Unfortunately, we don't have any way to retrieve a recording after one year, and don't have any setting to be able to save recordings for more than one year.

     

    If you need a recording available longer, we recommend downloading the file.

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  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    Hi Hudson3 can you PM me the email associated with your account and I'll see what I can find out. To PM me tap on my username on the left, then on the next page you will see an opportunity to message me. 

  • Hudson3's avatar
    Hudson3
    Visitor
    11 months ago
    Are they permanently deleted from GoTo’s servers, or is there a provision for retrieving these files later, possibly for an additional fee?
  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi AmobiANA welcome to the GoTo Community. 

     

    Unfortunately, we don't have any way to retrieve a recording after one year, and don't have any setting to be able to save recordings for more than one year.

     

    If you need a recording available longer, we recommend downloading the file.