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GotAMeeting's avatar
GotAMeeting
New Member
5 years ago
Solved

GoToMeeting-Plugin for Outlook isn't working suddenly

Hello together,

 

I was working with the GoToMeeting Plug-In within my Outlook for couple months now. About 2 weeks ago Outlook started giving an error massage when i tried to create a meeting,  The error massage reads as the following: "Unfortunately, an error has occurred while processing your request. Please try again. If you need assistance, please contact Global Customer Support"

I never changed my settings or similar so I'm interested why it suddenly stopped working

Thank you very much

 

 

  • Tapsy's avatar
    Tapsy
    5 years ago

    Hi again,

     

    i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

    Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

     

    Kind regards

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  • elknwillow's avatar
    elknwillow
    New Contributor
    5 years ago

    Hello there --- I appear to be having the same troubles, but unfortunately "logout" doesn't appear to be an option when I head into the Add-Ins toolbar in Outlook ---- any additional help is appreciated! This has been driving me bonkers.....

  • Tapsy's avatar
    Tapsy
    Active Contributor
    5 years ago

    good to hear, you are welcome!

  • CathyC82's avatar
    CathyC82
    New Member
    5 years ago

    This resolved issue immedantly for me. Thank you for your post Tapsy!

  • Tapsy's avatar
    Tapsy
    Active Contributor
    5 years ago

    Hi again,

     

    i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

    Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

     

    Kind regards

  • Tapsy's avatar
    Tapsy
    Active Contributor
    5 years ago

    It's Windows 10 (1909 and all Patches installed) and Outlook 2016 Professional Plus (all Patches installed).

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Thanks, can you also specify what operating system and Outlook version is affected? 

  • Tapsy's avatar
    Tapsy
    Active Contributor
    5 years ago

    Hi AshC,

     

    1. Just checked it, it's set to use the integrated audio.

     

    2. Does not change anything, still the same error.

     

    3. Where can i log out? Logging out from the "desktop-app" does not change anything. I don't get asked for my credentials when starting Outlook, so i think it is still logged in.

     

    Kind regards.