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GoToMeeting-Plugin for Outlook isn't working suddenly
Hello together,
I was working with the GoToMeeting Plug-In within my Outlook for couple months now. About 2 weeks ago Outlook started giving an error massage when i tried to create a meeting, The error massage reads as the following: "Unfortunately, an error has occurred while processing your request. Please try again. If you need assistance, please contact Global Customer Support"
I never changed my settings or similar so I'm interested why it suddenly stopped working
Thank you very much
Hi again,
i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".
Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.
Kind regards
12 Replies
elknwillow No problem, and thanks for you patience.
Brilliant, now it works, thank you!!
elknwillow If you've already tried re-installing the plugin there, you may also consider the CLI Installer as an alternative.
Hello there --- I appear to be having the same troubles, but unfortunately "logout" doesn't appear to be an option when I head into the Add-Ins toolbar in Outlook ---- any additional help is appreciated! This has been driving me bonkers.....
good to hear, you are welcome!
This resolved issue immedantly for me. Thank you for your post Tapsy!
Hi again,
i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".
Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.
Kind regards
It's Windows 10 (1909 and all Patches installed) and Outlook 2016 Professional Plus (all Patches installed).
Thanks, can you also specify what operating system and Outlook version is affected?
Hi AshC,
1. Just checked it, it's set to use the integrated audio.
2. Does not change anything, still the same error.
3. Where can i log out? Logging out from the "desktop-app" does not change anything. I don't get asked for my credentials when starting Outlook, so i think it is still logged in.
Kind regards.
