Forum Discussion

GotAMeeting's avatar
GotAMeeting
New Member
5 years ago
Solved

GoToMeeting-Plugin for Outlook isn't working suddenly

Hello together,

 

I was working with the GoToMeeting Plug-In within my Outlook for couple months now. About 2 weeks ago Outlook started giving an error massage when i tried to create a meeting,  The error massage reads as the following: "Unfortunately, an error has occurred while processing your request. Please try again. If you need assistance, please contact Global Customer Support"

I never changed my settings or similar so I'm interested why it suddenly stopped working

Thank you very much

 

 

  • Hi again,

     

    i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

    Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

     

    Kind regards

12 Replies