Forum Discussion

RichD's avatar
RichD
Active Contributor
2 years ago

Outlook plugin not showing installed, but still in outlook.

I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon.  Read it could be an issue with webview2. Did a repair as there was no option to uninstall. Searched the users profile folder and removed any mention of Goto, I even manually cleared some thins from the registry.

 

The user does not want the goto window popping up ever time she opens a new meeting window. Any thoughts on this. Most of our users do not have logons for Goto Connect or the outlook plugin.

  • KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

  • KateG's avatar
    KateG
    GoTo Manager

    Hi RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised: 

    1. Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this) 
    2. Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn
    3. Reinstall the GoToMeeting Outlook Plugin

    Can you let me know if this helps? Thanks.