Forum Discussion
8 Replies
- Hilary Lustig5 years agoActive Contributor
Operating system? WIN10; screen sharing? My colleague was sharing his screen as I was the moderator
- AshC5 years agoRetired GoTo Contributor
MT_TAEC Thanks for following up here. We have the ticket prioritized and hope to have an updates soon.
- AshC5 years agoRetired GoTo Contributor
Hilary Lustig Could you specify what operating system you're working with GoToMeeting on, and if you were screen sharing during the live broadcast?
- Hilary Lustig5 years agoActive Contributor
I am also getting the Transcoder failed to initialize error message - has anyone replied to you?
- MT_TAEC5 years agoNew Contributor
I spoke with GTM support and they indicated this is a known issue and there is no ETA for a resolution. They directed me to change file extension or utilize cloud recording as a band-aide until this is resolved.
- AshC5 years agoRetired GoTo Contributor
Hi,
I'm sorry about the transcoding errors there.
Can you please clarify the size of the original file, length of the original broadcast, and if the same problem occurs with a new test meeting?
- joannewon5 years agoActive Contributor
Hi there! I'm also interested in a solution as i've run into this issue yesterday and today.
- srath5 years agoNew Contributor
I am unable to convert the recording! I select and click convert. It says "Transcoder failed to initialise". wmv is available but it is low quality. I need the mp4