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Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago
Solved

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,

 

Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended. 

This is not a global setting we've changed in the GoTo Corporate web console or a recent firewall change on our end.  The client computers don't have any settings for disconnecting after a minute or so either.  This started yesterday evening.  

We've tried uninstalling GTMPC on computers, turning off the Windows 10 Firewall, and every other basic item related to GoToMyPC.

Please advise.

  • Josh Pillow's avatar
    Josh Pillow
    4 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

14 Replies

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Josh Pillow  PSUNTLion  We have disabled the Optimizer for your account.  Please test again and let us know if the problems persist. 

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    4 years ago
    It was working after my first post saying the update fixed it. It looks like it's back though as I've had 2 users report they can't connect again and are getting kicked out after connecting.
  • PSUNTLion's avatar
    PSUNTLion
    New Contributor
    4 years ago

    It's been 3 weeks and LogMeIn still hasn't come out with an actual fix for this issue!  Our help desk has had to spend considerable time uninstalling and falling back to the previous version for most of our 60+ users.  Why wouldn't GTMPC just release an actual new update that fixes the problem with an update without having to uninstall and fall back?! 

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    4 years ago

    You'll need to contact GoToMyPC then and have them push out the correct/fixed client to your enviornment.  

  • lkazanow's avatar
    lkazanow
    Visitor
    4 years ago

    Happening for us too. Started yesterday and is continuing today. I checked for updates on my host computer and it indicates that I am up-to-date. Any other suggestions?

     

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    4 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

  • Jonbox's avatar
    Jonbox
    Visitor
    4 years ago

    I'm having the same issue. I have hundreds of corporate users, and a bunch of them are having this issue, today and earlier in the week. What's the solution? 

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    4 years ago

    The problem is back again for us today.  And the support line isn't working.  Won't take the ticket number or a simple # through to reach someone.