Forum Discussion

galmind's avatar
galmind
Active Contributor
8 months ago

Excusing an Attendee

I've noticed that occasionally, I will not be able to excuse an attendee during a training session.  Is there some reason for this?

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Hi galmind Welcome to the GoTo Community, 


    What happens when you aren't able to dismiss an attendee? Is it possible you aren't the Organizer of the event? 

    • galmind's avatar
      galmind
      Active Contributor
      8 months ago

      Hi Kate; 

       

      No, I am an Organizer but on a few sessions, when I click to excuse the individual, they simply show remaining as logged in.  

      • KateG's avatar
        KateG
        GoTo Manager
        8 months ago

        HI galmind , I haven't heard this before. Can you tell me a bit more about your set-up? I'd like to try and test it out. What type of device are you using for your trainings? Do you by any chance know how those you can't dismiss are connecting?