The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

SSinclair's avatar
SSinclair
New Member
8 months ago

Admin Portal does not work in Microsoft Edge

Is anyone else experiencing issues trying to use/access the Admin Portal with the Edge browser? The error message says "the service ticket validation failed".  I have been using GoToWebinar with Edge for 5 years with no issues. Technical Support told me to use Chrome (which does work) and told me to post here. He has no intention of escalating the issue for it to be fixed - which I find shocking.  Thank you!  

4 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    SDenis_2 good to know it's working again. It may have been a temporary glitch. Let us know if it happens again. Thanks. 

  • SDenis_2's avatar
    SDenis_2
    Active Contributor
    8 months ago

    We use this address: https://authentication.logmeininc.com/login?service=https%3A%2F%2Fauthentication.logmeininc.com%2Foauth%2Fapprove%3Fclient_id%3Ddc09563b-c2f3-4156-8d5c-4747b8bdf2ad%26response_type%3Dtoken%26redirect_uri%3Dhttps%253A%252F%252Fdashboard.gotowebinar.com%252Fauthenticate.html%26state%3D%257B%2522path%2522%253A%2522https%253A%252F%252Fdashboard.gotowebinar.com%252F%2522%257D%26login_theme%3Dg2w&theme=g2w.

    The site is working fine so far today. I have been in and our of the site several times this morning approving registrants for our upcoming webinar.

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    SSinclair, SDenis_2 

    Thanks for reporting this. Are you still experiencing this issue? I've tested on my side with Edge, Chrome, and incognito mode and I'm not getting the same message currently. 

    Are you using the address admin.goto.com? 

  • SDenis_2's avatar
    SDenis_2
    Active Contributor
    8 months ago

    I just experienced the same exact error when I tried to sign into my account using Google Chrome as well. I got the same issue. I called in a ticket (21218788), and they advised me to try Edge (can't use that), so I opened it in my Firefox browser, and I was able to access my account.