Forum Discussion

SoniaDW's avatar
SoniaDW
Active Contributor
4 years ago

Polls not showing on recorded video

During the session there was no issue while launching poll questions.

In the video recording of the webinar (saved in GoTo Library) not even one of the 20 polls launched is visible.

 

Why?

 

Thanks,

Sonia

  • Hi SoniaDW 

     

    We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    Hi SoniaDW

    If there was no issue during the live broadcast, and you can see the Polling results on the webinar report, then it sounds like there may have been an issue with the cloud recording conversion.  In this case please contact Customer Care directly in order to file a case for Engineering.  In some cases we can still locate the original / lost files in order to re-convert the recording again. 

     

    https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151 

      • GlennD's avatar
        GlennD
        GoTo Manager

        Hi SoniaDW 

         

        We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.