Forum Discussion

bechammond's avatar
bechammond
Active Contributor
7 months ago

Webcast - attendee Registered, but then couldn't make the session

Hi

 

I recently changed my Webinars to Webcasts, as some internal staff were having issues accessing the Webinar via the Standard Event. (has to so with their tenancy external to ours and they aren't able to download GoTo....).

 

My question is - previously, if someone registered for standard event, and they missed the session. They could use the same link in their webinar to view the recording afterwards. has something changed by using Webcast option? 

 

Seems like a Webcast, they can't do this and that my best option is to send the Post webinar email to those who missed the session with the video link. 

Thanks

 

  • KateG's avatar
    KateG
    7 months ago

    bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    HI bechammond ,

     

    Welcome to the GoTo Community, 

     

    The After Session Video, enabled in the Registration section, should work the same whether it's a Webcast or Webinar. 

     

    What link in their Webinar are they using? What do they see when they click it? 


    • bechammond's avatar
      bechammond
      Active Contributor
      7 months ago

      Hi

       

      They were using the Join Webinar Link from the registration email. 
      That used to work if someone missed the session and wanted to catch up. 

      • KateG's avatar
        KateG
        GoTo Manager
        7 months ago

        bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video.