Forum Discussion

MarianPL's avatar
MarianPL
New Contributor
2 years ago

Webinar Cancel Link Error Message

We hold several webinars every week.  We have a number of attendees who aren't able to cancel once they have registered for a webinar. They get a "Please Try Again. We apologize but an error has occurred while processing your request."

 

How do we fix this problem?

 

Thanks!

 

Marian

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi MarianPL welcome to the GoTo Community.  Is it the same weekly recurring live or recorded event or are these individual webinars?  If you PM me the webinar ID, we can take a look. Click on my username on the left and you will see an option to 'send a message' on the right. 

    • MarianPL's avatar
      MarianPL
      New Contributor
      2 years ago

      Each webinar is different (not recurring) and each audience is unique. The webinars are broadcast live.

       

      Marian

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        MarianPL could you have the attendee try copy/pasting the link into a window in incognito mode or a different browser?