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Sufiyaaan
3 years agoActive Contributor
Device stuck on "In session"
So, I was working on a device and had to restart it.
Once I restarted, it got stuck in to "In session".
Now I cannot use it because its stuck and I cannot even connect to "Remote terminal" to restart it using CMD.
I cannot physically go to that device to unplug it from power source.
Is there any other way to restart it through GoTo Resolve?
Dear Sufiyaaan CMFK JodiAliceRecep
I'd like to give a quick update on the case.
It seems we have found the root cause of showing devices "in-session" incorrectly.
We have validate the fix on dev environment and we will release the fix to live in the next couple of days.
Thanks for your patient.
Br,
Robi
12 Replies
Replies have been turned off for this discussion
- CMFK3 years agoNew Contributor
Just got the email on this update today. Thank you for addressing this issue.
- GoTo_Robi3 years agoGoTo Contributor
Thanks!
We are monitoring the system and investigate if new item is found.
Br,
Robi
- Sufiyaaan3 years agoActive Contributor
Still the same for me.
I was trying to connect to this server, it kept saying "Connecting" and timed out after few minutes.
Since then, it shows "In session".
Let me know if you want me to give you more information on this.
- GoTo_Robi3 years agoGoTo Contributor
Hi,
Fix went live today, so it should be working fine from now.
Thanks.
Br,
Robi
- Sufiyaaan3 years agoActive ContributorHey Robi,
Thank you for the update. Hoping to get this thing resolved soon . 🙂 - GoTo_Robi3 years agoGoTo Contributor
Dear Sufiyaaan CMFK JodiAliceRecep
I'd like to give a quick update on the case.
It seems we have found the root cause of showing devices "in-session" incorrectly.
We have validate the fix on dev environment and we will release the fix to live in the next couple of days.
Thanks for your patient.
Br,
Robi
- KateG3 years agoGoTo Manager
Hi CMFK welcome to the GoTo Community. I see you have an open case, please do continue working with the team by supplying logs to help them determine what is happening. Sorry for the inconvenience.
- CMFK3 years agoNew Contributor
We are also having this issue from employees' home internet from within our domain, from at home but with VPN fired up and from users tethering. Every time it forces the user to restart even if we fix the issue prior to disconnecting because the laptop is almost locked up for them. Getting old fast.
- GlennD3 years agoGoTo Manager
Hi JodiAliceRecep,
Do you recall if any of these computers were rebooting after installing Windows updates, or anything like that at the time? If you have any computers that seem to experience this issue more than once, perhaps we could get the log files from them to review.
- JodiAliceRecep3 years agoActive Contributor
I have also experienced this issue. No one is in the session, but it still says "in session." Sometimes I can re-connect remotely, sometimes I can't. It would very nice to have the "reset session" tool that was in GoToAssist.