The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Duplicate tickets are created when users respond via email
Just started noticing this last week I think. When I user creates a ticket, they do it via email, when we respond via the ticketing system, it's good, but if they respond to the response via email, it opens a new ticket instead of adding the info to the original ticket. Any suggestions? Also, a great future feature is to be able to merge duplicate tickets. Thanks.
Hi!
Thank you for reporting this issue. We are aware of the problem and already have a solution ready. The fix should go live today.
2 Replies
Great, it worked, thanks
Hi!
Thank you for reporting this issue. We are aware of the problem and already have a solution ready. The fix should go live today.
