Duplicate tickets are created when users respond via email
Just started noticing this last week I think. When I user creates a ticket, they do it via email, when we respond via the ticketing system, it's good, but if they respond to the response via email, it opens a new ticket instead of adding the info to the original ticket. Any suggestions? Also, a great future feature is to be able to merge duplicate tickets. Thanks.
Hi!
Thank you for reporting this issue. We are aware of the problem and already have a solution ready. The fix should go live today.
