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Morphears's avatar
Morphears
Active Contributor
2 years ago
Solved

Hide GoTo system tray icon

Hi All,

 

Is there a way to hide the goto system tray icon at all, we have noticed that you can uninstall the agent by right clicking the system tray icon and choosing uninstall.....this can be done by any user including school children with only user level access......

 

Any advice appreciated.

  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi Morphears ,

    As Glenn said we need to consider security side of blocking uninstalling a software plus it could cause trouble if you wanna delete from the computer locally. So we are not planning any blocking.

    What we are planning tho' is to install the endpoint with the option to hide uninstall menu item to avoid that children or non tech-savy user accidentally remove it. The endpoint can be still uninstalled via the traditional windows way but the uninstall shortcut will disappear. We are also considering to have it as the default behavior. 

    So, I believe this is going to be solved.

    Thanks for your proposal.

    Br,

    Robi

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  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago

    Great discussion. Thank You!

    Adding a password is on the roadmap. What we try to achieve "quickly" is that there is no accidental delete happening.

    Agents can remotely uninstall the endpoint already in multiple ways (delete from device list will uninstall the endpoint, they can do background delete or use remote execution feature).

    The reason we'd like to keep the tray icon is that there are cool features coming to the endpoints that will be available from the tray (ZTNA, HelpLine, Ticketing, etc). ZTNA will demand an uninstall control to ensure that network policies can not be bypassed (like block Tiktok, Facebook, etc).

     

  • Morphears's avatar
    Morphears
    Active Contributor
    2 years ago

    That would be a great way of going about it......the actual tray icon holds no other information apart from "About" so if the uninstall could just be hidden that would be great 🙂

     

    Thanks to every one for your replies.

  • SBrown42's avatar
    SBrown42
    Contributor
    2 years ago

    How about a uninstall password that can be managed from the web management console under our account?  That way you wouldn't need to worry about blockng or removing uninstall options.  This is something that many of the endpoint protection systems work.

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago

    Hi Morphears ,

    As Glenn said we need to consider security side of blocking uninstalling a software plus it could cause trouble if you wanna delete from the computer locally. So we are not planning any blocking.

    What we are planning tho' is to install the endpoint with the option to hide uninstall menu item to avoid that children or non tech-savy user accidentally remove it. The endpoint can be still uninstalled via the traditional windows way but the uninstall shortcut will disappear. We are also considering to have it as the default behavior. 

    So, I believe this is going to be solved.

    Thanks for your proposal.

    Br,

    Robi

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Morphears, welcome to the community.

     

    At this time there is no way to hide the icon or block someone from uninstalling the software if they are sitting at the computer. This subject typically comes down to a security vs convenience discussion, the ability to install and then hide Resolve on someone's computer is a concern.