Forum Discussion

dstclair's avatar
dstclair
Active Contributor
6 days ago

Strange purple glitching when in remote sessions

Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and different graphic drivers so im not sure thats its graphic related. The issue is not visible on users end only on agent side in the remote session.

 

 

  • SBrown42's avatar
    SBrown42
    Active Contributor

    We have had the same issue on a couple of machines and not found a solution via GTR yet.  Instead we use GTR to another machine on the same network and then RDP to the original machine.  Not a great solution, but works.

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi dstclair and SBrown42,

     

    • Do you see this more often with attended or unattended sessions? 
    • Does adjusting the streaming settings have any effect? 
    • If you end the session and then start a new one with the same computer is the issue still there? Does it return? 

     

     

     

    • dstclair's avatar
      dstclair
      Active Contributor

      It happens with unattended sessions. Steaming settings doesn't make a difference. Yes ending the session and starting a new one with the same computer happens. Even restarting Resolve it can still come back. It's very odd because its not consistent to any PCs it seems to be random.