Forum Discussion

LMIFC's avatar
LMIFC
New Contributor
10 months ago

Cannot buy a subscription.

I tried to pay by my credit card, but it said that Transaction declined. I have checked with my bank. They say my account is normal. It could be a website traffic problem. How to buy?

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    Hi LMIFC, welcome to the community.

     

    We checked our system and we see the renewal attempt, however the transaction was declined as the CC is reported as stolen. You will need to talk to your Bank again or use a different CC.

     

    • LMIFC's avatar
      LMIFC
      New Contributor
      10 months ago

      Hi GlennD,

       

      I did talk to my bank already, and they approved my purchase. I tried to buy again after my call to the bank, but it didn't succeed. So I called them again. They said that the transaction was cancelled by the store, not the bank. Could you please, check with your system or your team? I purchased the subscription at 10:47 AM. UTC +07:00. Thank you.

      • LMIFC's avatar
        LMIFC
        New Contributor
        10 months ago

        Hi,

         

        How can I answer your question? I replied to your email, but it failed.

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 months ago

      Hi kksav, I have submitted a support ticket for you, in the meantime I would recommend checking your billing information is up to date and you may want to check with your Credit Card company to see if they have denied the transaction by mistake.