I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged even I don't want to subscribe it. I never have a plan to subscribe the Hamachi premium (256 computers). Can you make a cancellation and refund back to me?
I live in Malaysia and there is no contact support from Malaysia.
Thanks for the assist GlennD.
Pablo from GoTo Customer Support already help me to solved this matter. My subscription has been cancel and now I'm waiting for the refund. Will update later once I received the refund.
i have 1 subscription last yr. and i renew 1 subscription, but this april 2024 i have 2 subscription how to refund ?
I subscribed 3 weeks, and the speed is horrible, you can check your record of my activities ,barely can use the services. Unfortunately Hamachi had charge me an annual fee and I cant find any option to cancel my service, very fishy and unethical and the subscription is auto renewal and charged into Credit Card. I can't remove my card from payment method either. Can you pls make a cancellation and refund back to me?
I live in Malaysia and there is no contact support from Malaysia.
Hi klcomputer,
You purchased an annual plan which is why you were charged. I will open a support ticket for you and your request.
Hello,
I need to cancel my annual Hamachi Standard subscription. I just realised there was a charge on 21/03/2024, order ID LWRKCO3L710000B. I haven't used it for the last few months. Could you please help me to cancel the subscription and issue a refund? No speaking good English to call the support. Please use email.
Thanks.
Can anyone help me to change my payment from autopay to manual pay?
Because the subscription is auto renewal and charged into my Credit Card, I can't remove my card from payment method. Also i can't find Payment Options in Admin Menu to turn off Autopay.
I live in Indonesia and there is no contact support from Indonesia.
Thank You.
I already open Case number:20240957 but I can't confirm submit the request.I want use to end of the year 2024 and the time remaining from my subscriptions. I don't want renewal auto. Please tell me. it's difficult to talk on the phone in English.
I want to cancel the subscription, please assist me.
Hello, i wanted to cancell my standard subscription but i don't found the place to do it, i looked for my payment information. it was empty so i think it wouldn't renew automatically. Today it has renew automatically by paypal.
I don't want to renew it this year. I want to cancell it and have a refund.
Can you help me please¿?
Hi masterwork,
I see that you already called and started a support ticket, someone will be in contact to assist further.
I want to cancel my current Hamachi subscription (seems to renewed on the 3rd of June) and the selection for automated renewal. Unfortunatelly, there doesn’t seem to be a way through my panel to do it by myself. Also, I wish to get a refund for my credit card charge (invoice number IN93AA1186857). Thank you in advance for your help.
Hi NikolaosCha, I have opened a support ticket for you and someone will be in contact to assist.
Hi,
I use the program some years now,
i dont know how i did it, but i see two active subscriptions,
And today i got billed for second time,
There is no reason for two subscription , i use the program for one network,
Can i cancel the second subscription and get refund for the second billing?
Thanks,
I am currently using Hamachi Network Standard and noticed that my subscription was automatically renewed for another year (billing date: 2024/7/7), which was not my intention. Therefore, I would like to request a refund for this charge.
My original subscription was valid until 2024/7/7, and I purchased two Hamachi Network Standard subscriptions on 2024/7/5. I intended one to extend the current service and the other to establish a new network in the future.
Please reply via email as there is no option for Taiwan in the phone selections.
Thank you.
