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BlackRock's avatar
BlackRock
New Member
3 years ago

Logmein Rescue 7.5 Update has Rendered my Rescue Un-Usable

I have updated to the 7.5 yesterday and it is terrible!

It has rendered my Logmein Rescue unusable!

The crazy part is, it said it would decrease lag, and it actually made it so laggy that I cannot do anything for my customers.

 

So far, on four different sessions, I can see the customer moving their mouse, and they are telling me what is in front of them, but my screen is up to a minute behind.

 

I am suddenly thrust back into the dark ages of working at an internet tech support job, circa 2001, when there was not remote support, and I would guide customers strictly over the phone through speech.

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Hello BlackRock ,

    I'm sorry to hear about the recent trouble with the latest update.

     

    I see that Amber W replied to your duplicate post, with this: 

    At the Support Site we have a linked Rescue 7.50 FAQ that mentions the following: 

    What changes are necessary for using next gen media?

    Users will need to enable the following domains to use nextgen media:

    • *.logmeinrescue.com.
    • *.remoteview.logmein.com
    • turn.console.gotoassist.com
    We do not recommend explicit IP allowlisting of LogMeIn ranges. If URL allowlisting is not feasible, refer to the list of LogMeIn IP addresses.

     

    If this has been checked already, can you tell us more about your environment, including the OS version, and PC model / hardware in use?