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garybarr's avatar
garybarr
Active Contributor
7 years ago
Solved

Rescue Console won't run under Windows 10 Insider Preview 10.0.17713.1002 (rs5_release)

Since Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) was installed, Rescue Console will try to start, then immediately close and give me the crash screen.  I send the report to Logmein.  

 

I rolled it back to the previous version and it works fine... But you know Win10, it will NOT let you stay with the previous version for more than 7 days...  So I updated every driver, made sure the software was updated...Figured it was the best I could do before letting it update to the latest Win10 Insider Preview again, but after I did... It stopped working.  We also have GotoAssist and that works just fine, it's just LogMeIn Rescue Console.

 

So, I installed it on another PC and it works fine on there also, UNTIL Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) gets installed.  So while, yes, I can roll it back and get it to work, it'll only be a short time until this release is pushed out to everyone and will be a major issue.

 

Has anyone else ran into this, or have ideas?  I've submitted it to LMI and Microsoft, but no response from either.

Problem
  • sv5's avatar
    sv5
    7 years ago

    Hello all!

    The newest TC and Applets have been uploaded to our Beta site. Please feel free to test it.

     

    Best,
    Sandor

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  • garybarr's avatar
    garybarr
    Active Contributor
    7 years ago

    Just FYI, they came up with a new beta, so now all rolling it back does, it rolls it back to the previous beta, which also didn't work.  So now, I have no way to use LogMeIn Rescue anymore until a fix is made my LMI.  

     

    Any updates?

  • sv5's avatar
    sv5
    GoTo Contributor
    7 years ago

    Hello garybarr!

    I'm sorry for the delayed answer just I was in PTO. Finally I could reproduce it too based on the information that you have provided. We are very happy to see your hard work in Beta testing and we are working on the fix.

    Best regards,
    Sandor

  • garybarr's avatar
    garybarr
    Active Contributor
    7 years ago

    sv5 Still can't get it to work and need to start using Rescue again... so rolling back to previous Windows.   Is there any fixes coming?   I've had a lot of work in Beta testing, I'm glad to help solve this problem... Since I've found this exact same problem on 3 different PCs (and 3 different brands of PCs), I'm sure it is not going to be an isolated problem... and Microsoft is saying this update will begin pushing out late September most likely... so time is ticking for this to be a huge issue for LogMeIn Rescue.

  • garybarr's avatar
    garybarr
    Active Contributor
    7 years ago

    I installed the beta version I downloaded on 8/23/18 and installed it.. Allowed it to reinstall the update to Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) and after the update, LogmeinRescue will no longer run.  Starts to open a window and immediately disappears.  I did send in the report:

     

     

    LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The error report has been successfully sent to LogMeIn. Reference ID: '36b70f7dc1ffd8bc20d9549bb73497b7'.

     

     

    For now, I'll roll back the beta version once again...  Unless you have a new idea?