I installed the beta version I downloaded on 8/23/18 and installed it.. Allowed it to reinstall the update to Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) and after the update, LogmeinRescue will no longer run. Starts to open a window and immediately disappears. I did send in the report:
LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The error report has been successfully sent to LogMeIn. Reference ID: '36b70f7dc1ffd8bc20d9549bb73497b7'.
For now, I'll roll back the beta version once again... Unless you have a new idea?
sv5 Still can't get it to work and need to start using Rescue again... so rolling back to previous Windows. Is there any fixes coming? I've had a lot of work in Beta testing, I'm glad to help solve this problem... Since I've found this exact same problem on 3 different PCs (and 3 different brands of PCs), I'm sure it is not going to be an isolated problem... and Microsoft is saying this update will begin pushing out late September most likely... so time is ticking for this to be a huge issue for LogMeIn Rescue.
Hello garybarr!
I'm sorry for the delayed answer just I was in PTO. Finally I could reproduce it too based on the information that you have provided. We are very happy to see your hard work in Beta testing and we are working on the fix.
Best regards,
Sandor
Just FYI, they came up with a new beta, so now all rolling it back does, it rolls it back to the previous beta, which also didn't work. So now, I have no way to use LogMeIn Rescue anymore until a fix is made my LMI.
Any updates?
Hello again!
Currently you are using an unsupported OS version. Our dev has found the root cause of the issue, but it is a longer process to fix and test it before we can upload it to Beta.
Best,
Sandor
