The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

ElsaBalboa's avatar
ElsaBalboa
New Member
6 years ago

Verification Code

My LogmeIn profile is saved and my computer is now attached to my LogmeIn account.  When I try and log on from my laptop or another PC, LogmeIn sends a verification code.  I am not receiving these verification codes in my inbox, but I do receive the password change emails very quickly.  Anybody know why this might be happening?

1 Reply

  • hollywood68's avatar
    hollywood68
    New Member
    5 years ago

    As you have seen the message /email focuses on advising you of a failed login though never produces a code.
    To get around this, go to your account settings
    https://accounts.logme.in/accountsettings.aspx

     

    Then under notifications, untick the option for failed login attempts.
    Save/apply


    Then go attempt to login again, and it will notify of the code being sent

    Then check your mail, it should now appear

     

    It seems that notification is take priority the code generation email

    Poor design really. Cannot see how they overlooked this