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ArtTechsrl's avatar
ArtTechsrl
New Contributor
4 years ago

Bug connection

Hello,

i have a problem. My remote desktop dosen’t work correctly.

I see all wrong (see the pic below).

What should I do? the internet speed is okay.

DOWN 6.15 UPLOAD 3.08

6 Replies

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  • ArtTechsrl's avatar
    ArtTechsrl
    New Contributor
    4 years ago

    Now i understand. I check the pc company and I'll let you know Monday.

    Thank you for the support.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    For example, some companies like Dell keep a full record of the drivers needed for their PCs on their website, where you can easily plugin (or search for) your product ID to confirm the latest available. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    In that case, I would visit the manufacturer's website to confirm the product ID and check for all available video driver updates. 

  • ArtTechsrl's avatar
    ArtTechsrl
    New Contributor
    4 years ago

    Thank you for reply AshC 

    yes, i just restar the pc but the problem persists.

    No, i have other 150 remote desktop but only this one give me a bug. 😔

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi ArtTechsrl

    Sorry to see that odd behavior there! 

     

    Have you tried rebooting the host PC? 

     

    If so, do you see the same behavior when connecting with any other devices?