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LockonCC's avatar
LockonCC
Active Contributor
5 years ago
Solved

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching?  At first I thought it was my PC but now I am not able to used saved credentials on both computers I use on a regular basis - "Login failed. (1327)  Enter the Windows user name and password you use when physically sitting at the remote computer."

 

I'm getting so sick of LogMeIn... wish I had more time to explore other options... maybe it's time to just move on to ST.

  • GaborO's avatar
    GaborO
    2 years ago

    Hi N_Idaho,

    The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

     

    Should the issue still persist, please contact customer support, GlennD can help you with that.
    To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

     

13 Replies

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  • GaborO's avatar
    GaborO
    GoTo Contributor
    26 days ago

    Hi RobertHabib,

    We've upgraded to OpenSSL 3.0.x in the new version. The old key, which was generated by an older OpenSSL version, might not be accepted by the 3.0.x version. Especially if the error message is "RSA_check_key returned with invalid RSA key: error:0200007B:lib(4)::reason(123)"

  • RobertHabib's avatar
    RobertHabib
    Visitor
    3 months ago

    Thank you Gabor. It worked for me (after rebooting the host). 

    Do you know why it happened to only one computer and not to the other 22 in the same department?

  • Leo_Cardoso's avatar
    Leo_Cardoso
    New Member
    4 months ago

    Hi GaborO

     Just to say that I've been having this problem in the last few days, and this tip worked for me. Thank you so much!

  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    Eliseo2787 Veo que te comunicaste con nuestro equipo de soporte y pudieron resolver el problema.

     

  • Eliseo2787's avatar
    Eliseo2787
    New Member
    7 months ago

    tengo el mismo problema, pueden ayudarme? error 1327, no guarda credenciales. win 11 y desde app logmein de android. cada vez que inicio sesion tengo que introducir credenciales. 

  • N_Idaho's avatar
    N_Idaho
    Active Contributor
    2 years ago
    That fixed it! Thank you very much!
  • GaborO's avatar
    GaborO
    GoTo Contributor
    2 years ago

    Hi N_Idaho,

    The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

     

    Should the issue still persist, please contact customer support, GlennD can help you with that.
    To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

     

  • N_Idaho's avatar
    N_Idaho
    Active Contributor
    2 years ago

    I have not reached out to support.  When I have in the past I have found then clueless \ worthless.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Okay, so 1 out of 250 computers is having this issue. Have you worked with our support team already? I can PM you a file to enable full debugging mode on this computer so that there are log files generated that can be reviewed.

     

  • N_Idaho's avatar
    N_Idaho
    Active Contributor
    2 years ago

    Lol.  No dude.  I've had LMI issues with this one certain PC from the start.  The check box is there for "remember the creds" but when I login the next time it's forgotten them.  Even if I close out the session and re-open it, it has forgotten them already.