Forum Discussion

FlanPilan's avatar
FlanPilan
New Contributor
11 months ago

Cannot Renew Central Base 50 yearly subscription

My Central Base 50 yearly subscription has expired and I cannot renew it.

 

When I log in and click 'buy now', I am directed to a page that asks me to 'customize' my plan. When I select 50 computers and click 'buy now', I am redirected to the same page to 'customize' my plan.

 

I have revalidated my payment details but this did not help.

 

Any suggestions?

  • GlennD's avatar
    GlennD
    11 months ago

    Sorry about that. I will escalate this right away.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    Hi FlanPilan, welcome to the community.

     

    I see that you have a support ticket open for this, I will follow its progress and escalate it if it necessary.

     

    • FlanPilan's avatar
      FlanPilan
      New Contributor
      11 months ago

      Hi Glenn,  I opened a support ticket early this morning and called the support desk number as directed.

       

      The person who answered my call didn't seem to understand what I was asking for help with and the quality of the phone line was terrible. He asked to put me on hold for a couple of minutes and then never picked back up the call.

       

      Can you please escalate?

       

      All I want to do is renew my subscription i.e. give you my money.

       

      Thanks,

       

      Andy  

      • GlennD's avatar
        GlennD
        GoTo Manager
        11 months ago

        Sorry about that. I will escalate this right away.