Forum Discussion

HappyHippo's avatar
HappyHippo
Contributor
11 months ago

Change of email address

Hi,

 

We have recently moved to a different domain and a few users did not update their LMI accounts before the email address on that domain were not accessible.

 

I am able to change their email addresses within LMI Central, however, after they've changed the email on the GoTo portal the approval for email change goes to the old email domain.

 

We have contacted LMI Support multiple times (ticket 19510016) and they delete the account, we create an invite to our account, send the activation link via LMI Central, however, they click the link, click 'Log in' and they are directed back to the logmein.com main site.

 

We have this request for 4 or 5 more users and we are having no luck with progressing this further.

 

The latest attempt resulted in this message: d764661492

 

What is the correct action to take please?

  • GlennD's avatar
    GlennD
    11 months ago

    Hi HappyHippo,

     

    I am checking who else internally may be able to assist with this. I the mean time did you see the email from support this morning? When you say "The latest attempt resulted in this message: d764661492", was that for the user that support deleted on 10/19/23?

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    Hi HappyHippo,

     

    I am checking who else internally may be able to assist with this. I the mean time did you see the email from support this morning? When you say "The latest attempt resulted in this message: d764661492", was that for the user that support deleted on 10/19/23?

     

    • HappyHippo's avatar
      HappyHippo
      Contributor
      11 months ago

      Thank you for the reply. Looks like the GoTo team had to completely remove the account on that side. We will do this for the rest of the accounts.