Forum Discussion

fdoliveira's avatar
fdoliveira
New Contributor
4 years ago

Logmein antivirus install error

Hi everyone

 

it is not possible to install the logmein antivirus by the panel or by the separate software. The error "the install process was canceled by the user" is displayed at the time the services start to be activated

 

Windows 10 x86 20h1

Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    fdoliveira   Is this an error received by an Admin User on the local Windows machine when attempting to install LMI AV? 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        OK, we will probably need the log files for a detailed investigation.  They will be in the install directory or the ProgramData directory.Central Log Files
        C:\Program Files\LogMeIn\LogMeIn.log and LMIYYYYMMDD.logLMI Anti-virus (LMI AV)
        Same as other logs.
        C:\ProgramData\LogMeIn - LogMeInAVServer.log

         

        Please contact Customer Support when you have a moment to send these logs from one of the affected machines:  https://support.logmeininc.com/central/help/how-do-i-contact-support