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jjones-tcp's avatar
jjones-tcp
New Contributor
4 years ago

Logmein takes up 4GB of ram and lots of cpu

Hello - we have a Dell Precision workstation we support and Logmein is taking up 4GB of ram and pegging the cpu to 100% sometimes.  We've tried reinstalling Logmein and updating video drivers to no avail.  I can't find much online about this type of issue.  Anyone else run into this and have any suggestions?

 

Here's an event log detailing the memory usage.  

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: LogMeIn.exe (12188) consumed 40939626496 bytes,

  • Robertrr's avatar
    Robertrr
    3 years ago

    FYI, Support had be disable the LogMeIn AV Management feature, and so far I have not seen the issue for 24 hours.  Not claiming victory yet but I thought I'd pass it on.  Add the below entry in the Registry:

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\AVManagement]
    "Disabled"=dword:00000001

     

     

    Robert

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    jjones-tcp  What operating system is this currently affecting?

     

    Can you say what the display settings are there?

    • jjones-tcp's avatar
      jjones-tcp
      New Contributor
      4 years ago

      Windows 10 Pro.    The monitor is a Dell U3417W and resolution is 3440x1440.

       

      thank you

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        If Dell has no driver updates available on their website, then you may want to call into Customer Support when you have access to the problem machine, in order to collect log files and compare those with Windows events.