Forum Discussion

nikhsub1's avatar
nikhsub1
Active Contributor
7 years ago

"LogMeIn Client" is not optimized for your Mac.

Does logmein not give a crap about their software of the Mac anymore? I've been getting this message for months now.
  • AshC's avatar
    AshC
    7 years ago

    nikhsub1  LMI Client v4.1.0.6934 resolved this problem.  Make sure all your clients have updated software, and please let us know if the issue persists. 

Rmartin's avatar
Rmartin
New Contributor

Version 4.1.6927 (PlugIn: 1.0.1948) crashes every single time I switch screens.

HughesNet's avatar
HughesNet
Active Contributor
7 years ago

I have this same issue. Release version of Mohave upgraded this morning. My installed version of Logmein client is 4.1.6927.  Any time I click out of the logmein window of a remote host the Logmein application crashes. 

  • brisully's avatar
    brisully
    New Contributor
    7 years ago

    This is a real pain!  Everytime I move off the LogMeIn Client window, the app crashes...  This is very frustrating.  When will there be an update?

  • fl_vip's avatar
    fl_vip
    Visitor
    7 years ago

    Work around that's working for me....put your remote session into fullscreen mode.  It will stay open as you switch desktops.  Hope that helps until support can fix.

  • scubadrew's avatar
    scubadrew
    Active Contributor
    7 years ago

    AshC - I think it is safe to say LMI totally missed the mark on this one. Please see these issues are escalated appropriately.  

  • HughesNet's avatar
    HughesNet
    Active Contributor
    7 years ago
    Honestly, I briefly tested the Mohave Beta when it first released as a public beta and the same issue was present then as well. I am absolutely shocked that they couldn't fix it in the last several months. Such a basic issue which occurs 100% of the time is not excusable for them to overlook.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    I apologize if some Macs that have been updated to the newest OS and LMI versions are still encountering issues.

     

    We would very much like to examine the log files from affected Mac Hosts running the newest software versions.  If you can call in at your convenience to support, and reference this discussion, we can collect those files and forward them onto engineering to diagnose.  

  • HenrikC's avatar
    HenrikC
    Active Contributor
    7 years ago

    pass me a mail option and I can mail it in...

  • RHoffmanASG's avatar
    RHoffmanASG
    Visitor
    7 years ago

    Same boat - MacOS10.14 and leave LMI window causes a crash every time. 

  • scubadrew's avatar
    scubadrew
    Active Contributor
    7 years ago

    Beginning to wonder if LMI owes us some credit on service for what amounts to downtime. 

  • nikhsub1's avatar
    nikhsub1
    Active Contributor
    7 years ago
    scubadrew wrote:

    Beginning to wonder if LMI owes us some credit on service for what amounts to downtime. 

    Of course they do. I'm sure they'll file that where the 'Logmein will always be free' section of the filing cabinet.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    With regards to the LMI Pro endpoint crashing, we are currently working to release a fix soon, and will update the community as it completes.  Thanks for your patience while we finalize the update.

  • HenrikC's avatar
    HenrikC
    Active Contributor
    7 years ago
    As previously mentioned, works for a while here but dies eventually.
  • Pioneer01's avatar
    Pioneer01
    Visitor
    7 years ago

    I am having this same issue very annoying. As soon as you click off the window logmein crashes. If you minimize before you move around it stays stable. You would think they would have tested the app before the release.