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Forum Discussion
Pawel8878
2 years agoNew Contributor
Strange connectivity issue with LogMeInPro
Hi
I have a strange problem with connecting to a specific PC.
When I'm logged as the PC's user - I cannot LogMeIn into that PC from another PC.
But when I'm logged in as administrator - I can.
I checked firewall, proxy and event log - I cannot see any problem.
Where else I could check ? Did any of you ever had such problem ?
Thanks
3 Replies
- KateG2 years agoGoTo Manager
Hi Pawel8878
Central allows remote login to admins only by default. If a standard user is required to have remote access, it has to be configured in Security > Access control settings, has this been enabled?
- Pawel88782 years agoNew Contributor
Hi
It's Win10.
When the user is not logged in, it works fine - the user can connect with LogMeIn no problem. But if the user won't log off and just lock the PC, it becomes inaccessible. And only for that user. If I log in locally as administrator, that PC is accessible through LogMeIn.
If the problem occurs - it behaves like the PC is offline.
- KateG2 years agoGoTo Manager
Hi Pawel8878
Welcome to the GoTo Community.
I'm checking with the team to see if they know what may be happening, but could you provide a bit more details like:
- What version of Windows is the PC running?
- What actually happens when you try to connect from the computer? What do you see?
Thanks!