Forum Discussion

EricGoto's avatar
EricGoto
New Contributor
2 years ago

Email verification pending Is not sending email

Hi,

I am unable to get the Email verification email on a specific account. I tried to change the email and you still get the same issue on this account. Email setup is correct and I created a new account with a new smtp and it works perfectly fine. 

This is a specific issue to the account but as there is no support with the free version I am unable to log it with support.

 

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Eric, welcome to the community.

     

    Is this email attached to a private domain or is it using an online email provider like gmail, hotmail, yahoo etc?

     

    • EricGoto's avatar
      EricGoto
      New Contributor
      2 years ago

      Hi Glen,


      It is a business o365 and I manage the tenant. It works perfectly fine with the new GoTo account creating a new alias smtp to the same email account. I have now removed and added the devices to my new account but it is strange that the original account will not work.

       

      Eric