GoTo Resolve remote connection

Question

I work for a school district and we use GoTo Resolve as a remote desktop connection. When we first got the program and started using it we loved it and worked great. We ordered and subscribed and pay for the service. About a week ago or so tho, whenever i would remote into a computer it ran super bad, super laggy, can not even really do anything on it because it runs so bad. We do connect via wifi but i feel like that shouldnt be the issue because it was wifi connection from the start and it ran fine in the beginning. Any ideas?

rixmario · Answer

We're a county government, using a wired connection for most things and we are having the exact same problem, in addition to sometimes it will connect but only show a black screen.&nbsp;

kateg · Answer

rixmario,&nbsp;taylorschools&nbsp;welcome to the GoTo Community, sorry to hear you are having issues with GoTo Resolve.&nbsp;
&nbsp;
Can you let me know if you reviewed the symptoms mentioned in this article and tried the troubleshoots?&nbsp;
&nbsp;
rixmario&nbsp;regarding the black screen, I found this thread addressing a similar issue, does this help?&nbsp;

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