Forum Discussion

idelucas's avatar
idelucas
New Member
3 years ago

Helpdesk: configure emails sent to final user and asignee

Hi, I'm testing the service in order to check if it meets the needs our company has. Is there a way to configure the emails sent to the final user? I would like to choose when to notify the user of status changes or just notify resolved/closed status, not every single modification made in the ticket. Also, there's a way the asignee doesn't recieve the emails of the changes made?

 

Thank you for any clarification on this topic.

Question
  • GlennD's avatar
    GlennD
    3 years ago

    Hi idelucas, welcome to the community.

     

    We currently do not support customizing notifications, but we have received this request before and we are looking into it. Are there any other enhancements to the notifications that you would like to see? 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi idelucas, welcome to the community.

     

    We currently do not support customizing notifications, but we have received this request before and we are looking into it. Are there any other enhancements to the notifications that you would like to see?