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Forum Discussion
LogMeIn Resolve Welcome page Helpdesk
After Adding User on GoTo Admin portal the Welcome page user gets does not take him to the Helpdesk page: https://helpdesk.me/tickets but it is taking to https://myaccount.goto.com/products which is a wrong landing page for new Staff added to the ticketing system. This is needs to be fixed as we are adding 100+ users using CSV file.
1 Reply
Hi Manoj_Behal, welcome to the community.
I apologize for the frustration caused by this default behavior. What I would recommend doing for now is:
- When adding new users un-check the 'Send welcome email' (as shown in the image below)
- Send your own email to the new users after you add them, explaining that they can go to helpdesk.me/tickets in order to login and submit tickets.
If you are using SSO: Direct users to sign in with SSO credentials
If you are not using SSO and wanting to use standard auth: Direct users to go to helpdesk.me/tickets, click forgot password and go through that flow to establish a password.
