Forum Discussion

MWQ's avatar
MWQ
Active Contributor
3 years ago

Microsoft Teams Integration Not Working with GoTo Resolve

I am having issues with integrating Microsoft Teams with GoTo Resolve. I have followed all the online instructions, but it is still not working.

 

When using the GoTo Resolve App in Microsoft Teams, I get the error message:

 

"Uh! Oh! Unreachable Destination.

Here is a resolution:
Currently the application works best on Microsoft Teams application. Try using it in Teams application"

 

I am using the Microsoft Teams application.

 

In the Teams chat, I tried to associate the Helpdesk Service to the Channel. I select the service and after I submit it, I get the error message:

 

"The bot encountered an error or bug. Please contact an administrator."
 
I am unable to get past this stage. Has anyone seen this issue before? Thanks.

 

 

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    3 years ago
    Please try to unlink the channel using ticketing service and relink it. That may work. We have noted the issue, you may expect it to be fixed on Monday.

    Thank you for reporting it.

    Regards
    • MWQ's avatar
      MWQ
      Active Contributor
      3 years ago

      Thanks for the reply. I successfully unlinked, but linking again still produced the same error. I'll wait and try again on Monday. Thanks.

      • MWQ's avatar
        MWQ
        Active Contributor
        3 years ago

        Unfortunately, I am still getting the "bot encountered an error bug. Please contact an administrator" response after unlinking and relinking.