Outlook incident description has no carriage return

Hello:

When we receive a notification from GoTo Resolve's Helpdesk stating that there's a new ticket, the incident description is one big paragraph in the email in Outlook and OWA.  In the actual ticket, it looks normal as it also does in a browser based email like Gmail.  I have attached examples of Outlook and from Gmail.  Is there something I need to change in Outlook or Exchange to make this more readable in email format?

Thanks