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Forum Discussion
Issue with time discrepancy in Helpdesk
An agent has recently pointed out that when the ticket gets updated it will state for example "updated this ticket on Jun 04, 2024 - 1:51pm" when the last update from the agent was 6/3/24 - 2:52pm. I...
Hi ewhitlow, Nice to see you. I'm following up with the team on this for you.
Can you tell me if this is happening with all tickets? I want to rule out that it's not a time zone discrepancy. Thanks.
As far as I'm aware it's not for all of the tickets. I presumed it was a time zone issue as well. I will check with my agent and verify.
