Forum Discussion

malkam's avatar
malkam
Visitor
4 years ago

Device List doesn't have a refresh button

Trying out the new GoToAssist Agent Desktop Console. When I goto Devices, a computer is offline. If my client turn's on his computer, I still dont see it online. In V4, there is a refresh button. In V5, I don't see this option. The Browser interface saw the computer when it came online. Closing and restarting the Console didn't fix the issue. I had to reboot my computer before I could see the client computer online.

  • GlennD's avatar
    GlennD
    4 years ago

    Hi,

     

    We have added a Refresh button to the GoToAssist v5 device list, both on the web and in the desktop console. With v5 device status will continue to update automatically when they come online or go offline, but this new Refresh option will take care of the situations when this was not happening.

     

  • YoavKoplowich's avatar
    YoavKoplowich
    New Member
    4 years ago

    Having the same issue with both ver 5 unattended and version 4.8 unattended, they do not seem to refresh unless I completely close the desktop agent and restart it. big bug

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      Hi,

       

      We have added a Refresh button to the GoToAssist v5 device list, both on the web and in the desktop console. With v5 device status will continue to update automatically when they come online or go offline, but this new Refresh option will take care of the situations when this was not happening.

       

      • derekm1's avatar
        derekm1
        Active Contributor
        4 years ago
        This works great thank you for adding this as a solution until v4 is no longer in use.
  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi malkam

     

    Thank you for bringing this up, I will try to find out where the refresh feature is on the development roadmap for the desktop console. In a pinch, exiting the console and relaunching it should result in it reloading the device list.

     

    • derekm1's avatar
      derekm1
      Active Contributor
      4 years ago

      GlennD Is there an update on this? I have submitted feedback in v5 for this many times. v4 had the refresh device list button. It's annoying to have to keep closing and reopening Gotoassist v5 agent console to refresh a device's status.

      • GlennD's avatar
        GlennD
        GoTo Manager
        4 years ago

        Hi derekm1 

         

        Sorry, this slipped off my radar. This was brought up to the team and they explained unlike v4 the device list in v5 automatically updates. They have been releasing updates to fix issues with the device list as well as improving unattended support in v5 so that the correct status is displayed.