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Mentor1's avatar
Mentor1
New Contributor
2 years ago

How to open GoToAssist on Mac SONOMA

Does anyone have workable instructions on how a 'client' can open a GoToAssist V5 invitation on a Mac woth Sonoma OSX ??

5 Replies

  • Mentor1's avatar
    Mentor1
    New Contributor
    2 years ago

    Thanks Kate,

     

    That's exactly what we've tried on 5 different Sonoma Macs over the recent 4 months.  Doesn't work.

     

    We did however have one successful connection today.  It was the result of:

     - moving the GoToAssist downloaded zip file onto the Msc desktop

     - then running from there

     

    Don't know yet if that was a reliable, repeatable solution or not.

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Mentor1 if you need assistance with app permissions,  here's screenshots from my Mac on Sonoma: 

     

    • To review app permissions—for example, if you later decide to give a denied app access to your Mac—choose Apple menu, then System Settings, 

    •  then, click Privacy & Security 
    •  in the sidebar, then click Accessibility on the right. (You may need to scroll down.)

    •  Turn permission on or off for any app in the list (please note this is my home computer. I do not have GoTo Assist installed on my home computer) 

  • Mentor1's avatar
    Mentor1
    New Contributor
    2 years ago

    Surely, LogMeIn / GoToAssist must have a Mac with running Sonoma that they have run tests on.  They should easily be able to make screen-shots and post a help page.

  • Mentor1's avatar
    Mentor1
    New Contributor
    2 years ago

    HI KateG,

     

    It's difficult for me to describe whats happening because until the client establishes the connection, I cannot see their screen.

     

    Also, from that I'm told, the various System Preference dialogs on SONOMA are all a new design differing from previous OS's.  Our clients all say that they cannot find  GoToAssist (or similar) anywhere on a dialog that allows them to enable.

     

    we do not have a Mac with Sonoma in our office - reason being all the difficulty other people are having, so we cannot step through it here within our office.