Forum Discussion

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hi Steven,
    Due to the manufacturer's OS restrictions, it is not possible to connect to an iOS device using GoToAssist Remote Support.

    We will update the Community here once this functionality becomes available.

  • Randy_J's avatar
    Randy_J
    Active Contributor
    8 years ago
    How about now with iOS 11? Apple opened up screen sharing, and competitor apps already support iOS 11 screen sharing. Granted, it's view only, and not remote control, but it would still be better than what we have.
  • Rolf1's avatar
    Rolf1
    New Contributor
    8 years ago
    This reply was created from a merged topic originally titled iOS 11 remote support.

    With iOS out now, I noticed that LogMe in is offering the ability to connect to iPhones and iPads to remote support. When is GoToAssist going to get this feature?
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi Rolf,

    I do not have an ETA for this currently, the capability has only just been added by Apple with iOS 11 and we are still in the process of transitioning GoToAssist over to the LogMeIn systems. Once the transition is complete and have upgraded the customer base to our first LogMeIn release we will be able to review new features. I will definitely be announcing any news about this to the community once it is available.