Forum Discussion

Ergin Erdemir's avatar
Ergin Erdemir
Active Contributor
7 years ago

Data storage - GDPR

Hey guys,

 

We'd like to know more about your data storage because of GDPR regulation. We've got number of questions , please see them below:

 

1 - How long do you keep the data on your store? 

2 - Where do you keep the storage?

3 - If a client want to be removed from our database, we'd need to make sure this his/her details will be removed your system too. Can you prove this? 

 

Thanks

Ergin

  • Ergin Erdemir's avatar
    Ergin Erdemir
    Active Contributor
    7 years ago

    Hi guys,

     

    Currently, we are one of your client and have been using service over 12 months.

     

    Due to GDPR regulation, we'd need to get clients consent before they register and we'd need to do this by adding a checkbox. Can we do this? 

     

    Thanks

    Ergin

     

     

    • Ergin Erdemir's avatar
      Ergin Erdemir
      Active Contributor
      7 years ago

      Hey guys,

       

      Is there any update on this?

       

      Regards

      Ergin

      • GlennD's avatar
        GlennD
        GoTo Manager
        7 years ago

        Hi Ergin Erdemir,

         

        Before they register for what exactly? Is this a GoToAssist question or are you using one of our other products?

         

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hey Ergin,

    Sorry we don't have all the details for this regulatory change yet, but will update the Community as more information becomes available.

    • Ergin Erdemir's avatar
      Ergin Erdemir
      Active Contributor
      7 years ago

      Hey guys,

       

      The GDPR will take place on 25th of May which is quite soon. Is there any time frame you can give us for the update?

      Thanks

      Ergin