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jstrittmatter's avatar
jstrittmatter
Active Contributor
2 days ago

Agent Availability Export

The agent availability export has two columns backwards.  Column "P" - Contact Participant Name shows the phone number and not the caller name, while Column "Q"  - Contact Participant Value shows the participant name and not the phone number.

 
  • KateG's avatar
    KateG
    GoTo Moderator
    9 hours ago

    jstrittmatter nice to see you and thanks for the report. 

     

    Our team replicated this issue and will make the fix, we will update this thread when it's live. Thanks again for letting us know.