Forum Discussion

S1Leanne's avatar
S1Leanne
New Contributor
3 years ago

Bluetooth Issues

I have used this app for a year now. The entire time being connected to an external bluetooth headset. It will no longer work with any headset. I have tried getting three different headsets, uninstalling and reinstalling, resetting my cell phone, and attempting to change the phone type while on the call from handset to bluetooth. Nothing is working. I can use the headset on my cell phone on personal calls just fine. I can hear the ringtone in my headset for GoToConnect but cannot answer the phone. Nor can I use it after answering the phone regularly. Is this something any has come across or has any other idea on how I can remedy this situation? Any help is appreciated. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi S1Leanne, welcome to the community.

     

    What is the make and model of the phone you are using? 

     

  • Steven-H's avatar
    Steven-H
    Active Contributor
    6 days ago

    I have issues with Mobile App as well. The issue is that I hit speaker or bluetooth, it does nothing. I have a One Plus 7t pro. I have a car radio that only can do calls with bluetooth and I have a secondary bluetooth for music in the aux port in car. 

    • KateG's avatar
      KateG
      GoTo Moderator
      3 days ago

      Steven-H I'm following up with the team on this, I'll update the thread as soon as I hear back, thanks for your patience.