The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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MBraun's avatar
MBraun
Active Contributor
2 years ago

Call keeps ringing after being rejected within call queue

User is a in call queue that rings all agents. When they receive a call but are in a meeting, they try to reject the call on the computer (Windows 10 Pro GoTo Web Client) so it stops ringing. However...